Återbetalningspolicy

Last updated: June 17, 2026

This policy applies to all orders placed on the online store operated by USELESS PRIDE DISTRIBUTION, SIRET 95275579100011, headquartered at 4 Rue de Kourou, 31240 L'Union – France.

1. Print on Demand (made-to-order) products

The following products are manufactured individually, using our designs or those of our partner artists, after your order is received:

  • T-shirts, sweatshirts, hoodies and printed apparel made to order

  • Posters and prints

  • Stickers, patches and accessories printed on demand

  • Any other item whose production is triggered by your order

Production time: the manufacturing lead time for Print on Demand items is generally 7 to 10 business days. However, depending on supplier stock levels or high production volumes, this lead time may extend beyond 10 business days or more. You will be notified by email in the event of an exceptional delay.

⚠ Important: production time is in addition to the carrier's delivery time. Please order well in advance if you have a fixed deadline.

As these products are not personalised to your specifications, they are covered by the 14-day right of withdrawal described in Article 2 below, on the same basis as in-stock products.

2. Right of withdrawal (14 days) — stock and Print on Demand products

For all products offered in our store — whether available in stock or made to order (Print on Demand) — you have a right of withdrawal of 14 calendar days from the date of receipt of your order, in accordance with applicable consumer protection law.

To exercise this right:

  • Contact us by email at support@uselesspride.com with your order number and your intention to withdraw

  • Return the product in its original packaging, unused and unsealed, within 14 days of your notification

Return shipping costs are entirely at the buyer's expense, whether for a return for refund or for an exchange.

Exception: audio or video recordings (vinyl, CDs) whose packaging has been unsealed after delivery cannot be returned or refunded.

Refunds will be processed within 14 days of receiving the returned item, using the same payment method as the original purchase.

3. Defective product or our error

Regardless of the product type (POD or stock), we take full responsibility in the event of:

  • A defective product received (manufacturing defect, incorrect print, item damaged during shipping)

  • An error on our part (wrong item shipped, incorrect size, incomplete order)

In these cases, we offer, at your choice:

  • Free reprint or reshipping of the correct product

  • A full refund of the amount paid

  • A store credit of equivalent value

For any claim, contact us within 30 days of receipt at support@uselesspride.com with your order number and photos of the defective product.

4. Exchanges

An exchange is possible subject to stock availability.

Both the return shipping cost for the item to be exchanged and the reshipping cost of the new item are entirely at the buyer's expense.

If the desired product is no longer available, a refund or store credit will be offered.

5. Post office and pickup point responsibility

It is the buyer's responsibility to ensure that the post office or pickup point selected at checkout is open and operational at the time of delivery.

⚠ If a parcel is returned to us due to the closure, unavailability, or non-collection of the parcel within the timeframe set by the carrier, the reshipping costs will be entirely at the buyer's expense. No refund of the initial shipping fees will be made.

We recommend checking the opening hours and status of your chosen pickup point before placing your order, and ensuring you are able to collect your parcel within the timeframe indicated by the carrier (generally 10 to 15 calendar days).

6. Intellectual property — reproduction prohibited

All designs, visuals, illustrations, logos and graphic or musical works featured on products sold in the store are protected by intellectual property law (French Intellectual Property Code, EU Directive 2001/29/EC).

The buyer acquires only the physical product. The purchase does not confer any right to reproduce, display, broadcast, modify or commercially exploit the works featured on the product.

The following are strictly prohibited without prior written authorisation from the rights holder:

  • Any partial or complete reproduction of designs or visuals, in any form whatsoever (printing, scanning, online sharing for commercial purposes, etc.)

  • Any commercial use of the visuals or designs

  • Any creation of unauthorised derivative products

Any violation of these rights may result in civil and criminal proceedings.

7. Legal guarantee

Independently of this policy, you benefit from the applicable statutory guarantee of conformity and guarantee against hidden defects under the law of your country of residence.