Cancellation policy

Last updated: March 25, 2026

This policy applies exclusively to pre-orders placed on the KROD Records online store, operated by USELESS PRIDE DISTRIBUTION, SIRET 95275579100011, with its registered office located at 4 Rue de Kourou, 31240 L'Union – France.

It supplements our General Terms and Conditions of Sale and our Refund Policy, which continue to apply to any matters not covered by this policy.

1. Definition of a Pre-order

A pre-order is an order placed and paid for an item that is not yet available for shipment at the time of purchase. Items offered for pre-order are clearly identified as such in their product listings (with the explicit mention “Pre-order” in the item’s title or description).

Payment for a pre-order is due in full and immediately at the time of ordering. Our store does not directly handle any deferred or installment payments. If you use a third-party installment payment service (PayPal, Klarna, Shop Pay Installments, etc.), the terms of that service apply independently of this policy.

⚠ Always check the product page before ordering: the term “Pre-order” and the estimated availability date are listed there. By placing an order, you acknowledge that you have read this information.

2. Delivery Times and Availability DateSome items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.